IBM  

What is the smart approach to IT support?

Customers are looking for two things, obviously in the current economic climate they're looking to save operational costs, but they're also looking at protecting and maximising the IT investment they've made to support their business. These are common themes, there is a creative approach to meeting these two objectives simply put, it's about understanding the criticality of the IT systems and components in relation to the business. The higher the criticality the more important then the higher the service level, the lower the importance and criticality then the lower the service level. By taking this approach customers can actually realize saving of up to 30% as apposed to a single service level across the business and this is a pretty smart approach to IT support.