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How to improve Collaboration in a mid-sized business

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What are the main themes around collaboration which customers are currently most interested in?

From a user point of view, there's two aspects, the first, is that most organisations impose mailbox quotas so therefore users are constantly worried about the size of their mail box growing and end up spending time focusing on driving down the size of their mail box rather than focusing on their business activities. Another point of view is that when you send round files by email there is no real coordination. So if you send a file to a number of people someone might edit that, other users have no visibility as to which is the latest version of that file so it becomes very difficult to manage, as you aren't sure what is the up to date information.

 

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How to improve Collaboration in a mid-sized business

Darren Adams
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Darren Adams is the IBM Lotus Portfolio Manager for Unified Communications and On-Line Collaboration Services. Darren has been with the Lotus brand for 18 years, starting in Customer Support and moving to Sales as a Systems Engineer in 1994. More recently he has held the role of Lotus regional Technical Sales Manager, and then headed up the Competitive SWAT team. After spending three years as the Messaging & Collaboration Business Unit Leader for UK & Ireland Darren moved on to be Business Unit Executive for Messaging & Collaboration in North East Europe, and then moved to his current role in April 2010.

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In this set Darren Adams from IBM discusses how new technology offers mid-sized firms the chance to take on bigger rivals through the smarter use of technology.

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